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I went to Easy Financial for a small 5k loan as I had been in a bad car accident, dealing with a sever concussion and only working part time to heal up.. They put me through the wringer to get it, harassed me constantly while at work for documents upon documents.

harassed me over the phone to try and offer me more, at a 49% interest rate. I had no other options so I did unfortunately accept the loan from Easy Financial. I managed to pay it off completely in 6 weeks. I called them the day I made a final payment on online banking and gave them a reference number and asked for my payment on the following Monday to not come out.

They argued and said there was nothing they could do about it. So I asked how am I supposed to get my money back? That's all the money I will have for 1.5 weeks and I don't want you taking it. They fed me lip service and said no problem we will give it to you in store on a debit refund if it does come out, no problem.

They even said they'd put a note on my file saying it could be done. I go in on Tuesday morning as they did in fact take my money, leaving me with .35 cents to my name, with no savings or credit cards, and they refused to give me my money back, claimed it would be 30 days!!!! I have a 6 year old, and we were in a 25cm snow storm and I had no gas. I called and spoke to everyone I could, with no real answer, just lip service.

I had to embarrassingly ask my boss for gas money and now I have NSF fees tacked to my account because of this. They said they'd pay for it, but who knows?! These guys have put me through so much stress and discomfort. I don't recommend anyone going to them, for anything.

EVER.

Worst company I've dealt with to date. Customer service is dismal, rude even.

Reason of review: Poor customer service.

Monetary Loss: $120.

Preferred solution: Let the company propose a solution.

EasyFinancial Cons: Customer service, Unprofessional, Grief and stress, Banking fees, No money in my account.

Location: Calgary, Alberta

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